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IT Service Management Solutions
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IT Service Management Solutions
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April 2026

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July 2026

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Wednesday July 1
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Thursday July 2
2
  • 2:00 pm – 4:00 pm

    T#2994 Stony Brook University – East Side Dining

    2:00 pm – 4:00 pm
    T#2994 Stony Brook University – East Side Dining
    T#2994 Stony Brook University – East Side Dining, John S. Toll Drive 160 East Side Dining, Stony Brook, NY 11794

    Hello! We need a technician to troubleshoot two 6ft Digital Towers on
    site.

    * Download WhatsApp – https://wa.me/19298379142
    * Please purchase these items and you will be reimbursed:
    *
    https://www.homedepot.com/p/WIRE-TRAK-1-in-x-25-ft-Roll-Form-Raceway-Pro-Kit-500-Cable-Concealer-FA000PRO500RF/330465176
    *
    https://www.homedepot.com/p/GoGreen-Power-25-ft-16-3-Heavy-Duty-Extension-Cord-Black-GG-13725BK/206051445?MERCH=REC-_-fbt_test-_-301132598-_-3-_-n/a-_-n/a-_-n/a-_-n/a-_-n/a

    Some Important info to know to get the job done successfully

    * Please call IT support when you arrive on site (929) 837-9142. They
    will be your point of contact throughout the duration of your visit
    and will release you when all work is completed.
    * Site Manager: Christopher Zamora – 516-563-1173
    * Tower location:
    * Location 1: The tower is in the entrance lobby, near front desk
    area
    * Issue: The tower has persisting unplugging problem. Please install
    the outlet cover kit
    * Equipment required: USB mouse and keyboard​, SIM Pin
    * Special Instructions: provide hotspot connection (200 Megabytes per
    hr)
    * Special Instructions: Contact SM upon arrival

    Before your leave

    Upload photos (Proof of Performance)

    * Ensure Picture Area is Clean – No Clutter
    * Take wide angled photos showing the entire space
    * Take close up shots of the tower
    * Make Screen the Main Object of the Picture
    * 5 Pictures Minimum
    * Ensure No Glare on Screens

    Skills Needed:

    * Knowledge of remote applications (TeamViewer or GoToAssist)
    * Connect to Network: Wireless, Wired or Router with SIM card
    * Basic windows knowledge & computer troubleshooting skillset
    * Required to use WhatsApp
    * SIM card ejector (pin) needed

    Please contact us if you have any questions

    Trooh Support – support@trooh.com

    https://app.fieldnation.com/wo/19408120
Friday July 3
3
Saturday July 4
4
Sunday July 5
5
Monday July 6
6
  • 12:00 pm – 1:00 pm

    Media Player Refresh

    12:00 pm – 1:00 pm
    Media Player Refresh
    Pandora @ Danbury Fair Mall, 7 Backus Ave, Danbury, CT 06810

    Video and Music Player Refresh

    Tools Required:

    * Cell Phone
    * Phillips and Flat Head Screw Driver
    * Velcro Strips
    * Ladder

    Scope: troubleshoot the music MIB player to see if it is faulty or if
    it needs adjusting, the store has no music. Check cables, amp set up,
    speakers working

    * Contact the store upon arrival
    * Contact Technical Support coordinator upon arrival
    * Locate Inventory that was shipped to the store
    * Locate music receiver
    * Disconnect Mood player and RCA Cable
    * Connect MIB and new RCA Cable
    * Adjust settings as needed to test quality and volume of music

    * Location digital screen in the store
    * Remove media player or DVD player from screen
    * Add MIB device to the screen
    * Contact technical support to validate all equipment is online
    * Confirm and receive sign off from store manager that equipment is
    working as designed

    https://app.fieldnation.com/wo/19465104
Tuesday July 7
7
Wednesday July 8
8
Thursday July 9
9
Friday July 10
10
Saturday July 11
11
Sunday July 12
12
Monday July 13
13
Tuesday July 14
14
Wednesday July 15
15
Thursday July 16
16
Friday July 17
17
  • 1:00 pm – 7:00 pm

    Kronos Timeclock Install

    1:00 pm – 7:00 pm
    Kronos Timeclock Install
    Chipotle – 4652, 4 Locey Ln Unit 401, Central Valley, NY 10917

    Technicians must print out the badge and authorization sheet and the
    work order signature page attached to this work order prior to
    arriving to site. Technicians will be representing Datamax while on
    site.

    IF YOU CANNOT PRINT OUT THE SIGN OFF SHEET A DIGITAL VERSION MUST BE
    COMPLETED – MOD SIGN OFF ON THE WORK ORDER WILL NOT COUNT

    This is for a timeclock installation

    Scope of Work

    * Check in with DATAMAX at 847-904-1141
    * Locate the legacy timeclock and take a picture of the timeclock
    * Deinstall the legacy Kronos timeclock
    * Install the new Kronos timeclock
    * Click the menu icon and log into maintenance mode using the
    password: Ch1p0tle!
    * Call into DATAMAX at 847-904-1141 to configure and test the time
    clock
    * Collect pictures of the working timeclock and your sign off sheet
    * Check out with DATAMAX at 847-904-1141
    * Drop off the legacy timeclock at Fedex and upload tracking to this
    work order
    * Mark this work order as complete within 24 hours

    Install

    We have attached supporting documentation for the install and
    configuration process to this work order. Datamax support will be
    needed for the configuration process.

    The units being replaced are the same make and model. It should be a
    1 to 1 swap. The new timeclock will come with a mounting bracket in
    case the legacy unit is not mounted. Please bring the required tools
    below to accommodate mounting in various locations.

    If install is not possible, let the Datamax project team know
    immediately for next steps.

    Required Tools

    * Cable Tester, crimper, and punch down tool
    * Patch cables of various sizes
    * Screws of various sizes
    * Drill or Screwdriver
    * Various Drill or Screwdriver bits for stainless steel, tile, and
    security screws
    * Cable label maker

    Required Pictures

    * Old time clock
    * New time clock
    * Manager signature page
    * Fedex drop off receipt with tracking number

    Payment and Absence Policy:

    Payment for this work order is set at a predetermined rate based off
    of 100’s of work orders.

    This fixed rate is meant to cover the entire dispatch, testing, and
    the drop off of the timeclock at FedEx. If technicians are unable to
    complete the SOW, the pay may be void or penalized.

    If there is an emergency and you cannot make it to site, let the PM
    know ASAP. There will be penalties if technicians do not show for a
    day that they are scheduled without informing the PM.

    All additional charges and expenses must be submitted as part of a
    counter-offer prior to work order assignment or be explicitly
    pre-approved by the assigned PC/PM or Work Order Manager. Any costs
    not submitted or approved in advance may not be eligible for
    reimbursement or approval. In all cases, technicians must check out
    with the assigned PC before leaving the site if requesting any
    increase, out-of-scope, or travel-related charges. Additionally, all
    submitted charges must be supported by valid receipts or proof of
    purchase to be considered for reimbursement. DataMax Services reserves
    the right to deny any additional expenses that do not comply with our
    policies, procedures, and SOW guidelines.

    https://app.fieldnation.com/wo/19564397
  • 2:00 pm – 8:00 pm

    SANTANDER – Troubleshoot on Platform Workstation as Offline

    2:00 pm – 8:00 pm
    SANTANDER – Troubleshoot on Platform Workstation as Offline
    SANTANDER – NEWINGTON, CT, 3237 Berlin Turnpike, Newington, CT 06111

    Onsite Contact – Branch / Branch Manager

    Ticket # INC069298087

    Branch Contact : Tyrice Thompson (tyrice.thompson@santander.us)

    Phone : 860-594-1120

    Check In and Out with Mynde 520 490 9241

    Scope :

    Need to troubleshoot on Platform Workstation as offline

    Need a Tech ONSITE to assist.

    Tech need to check network connection & verify if network jack is
    functioning to the Workstation.

    Tech also need to check Power connections.

    If possible Tech need to bypass Cisco Phone and check the Workstation
    connected to Network Port directly.

    If need assistance please callBranch Channels on 610.988.0989.

    Network team contact:732-365-5700

    Carry an Ethernet Cable if needed.

    If issue resolved Tech need make sure that end user/Branch Manager
    check the Workstation.

    Tech need to inform POC/Branch Manager before leaving the site.

    Workstation :

    N0509P17 – FA154055

    Serial: MXL4132VRD

    MAC: 2C:58:B9:3A:D0:77

    HP Pro 400 G9

    Replacements :

    If any part replacement needed specify accordingly in the notes, Tech
    should not buy from outside.

    Closing Notes should specify :

    Issue resolved or not.

    Any specific comments from Branch Channels, if any.

    User/Branch Manager tested the impacted device.

    Overview:

    * Seeking a technician with experience in networking,
    troubleshooting, and Point of Sale (POS) systems.
    * Tech is required to provide on-site support and resolution for
    network issues, troubleshoot hardware and software problems, and
    assist with POS system maintenance and setup.
    * Estimated duration: 1- 1.5 hours
    * Actual Hours may vary. Pay is based on actual hours worked.

    Dress Code:

    * Business casual

    Tools Required:

    * Network cable tester
    * Basic hand tools (screwdrivers, pliers, etc.)
    * Multimeter
    * Mobile phone with data connectivity

    Pre-Site Requirements:

    * Review the work order and understand the scope of tasks.
    * Review all attached documents
    * Ensure all necessary tools and equipment are prepared and
    functional.

    On-Site Tasks:

    * Check-in to work order and introduce yourself to the onsite
    contact. You represent Allied Digital Services while onsite.
    * Connect to the bridge line and follow the support engineer’s
    instructions.
    * Assess and troubleshoot networking issues, including router/switch
    configurations, cabling, and connectivity.
    * Diagnose and resolve POS system issues, including hardware
    malfunctions and software errors.
    * Perform routine maintenance and setup as required.
    * Document findings and actions taken in the work order system.
    * Ensure all work is completed to client satisfaction.

    Required On-Site Deliverables:

    * Collect a signature from the MOD once all tasks have been
    completed.
    * Completed work order with detailed closeout notes on tasks
    performed and issues resolved.

    Check-out of Work Order:

    * Review the completed work with the onsite contact.
    * Update the work order with any final notes and submit for review.
    Include feedback on any follow-up actions required or recommended.

    Escalation Process:

    * If clarification is needed on the work order, discuss it with the
    work order manager.
    * Any issues or questions should be escalated to the work order
    manager.

    Additional Hours & Expenses Approval Payment Policy:

    * Any work that extends beyond the estimated duration or incurs
    additional expenses must be pre-approved in advance by the work order
    manager.
    * Document any additional hours or expenses and seek authorization
    before proceeding with extra work.
    * All reported expenses need to have a receipt submitted for review.
    Any additional expenses or hours may be denied without pre-approval
    from the work order manager.

    https://app.fieldnation.com/wo/19564275
Saturday July 18
18
Sunday July 19
19
Monday July 20
20
  • 2:45 pm – 3:45 pm

    Firm Start |POS Refresh – De-Install & Install ELO POS

    2:45 pm – 3:45 pm
    Firm Start |POS Refresh – De-Install & Install ELO POS
    Zales Z001942, Smith Haven Mall 240 Smith Haven Mall Ste. L17B, Lake Grove, NY 11755

    Techs MUST have proof of completing a Background Check!!!!!

    REQUIRED SKILLS: Experience installing POS equipment, including CPUs,
    Printers, Handheld Scanners, Scanner Scales, Debit Readers, and
    Self-Check-out units. Technicians should be able to follow detailed
    instructions and troubleshoot when necessary.

    OVERVIEW:

    * Scope of Work: Technician needed to De-Install customers old NCR
    POS equipment and Install New Elo POS equipment – Device Counts will
    vary by site.
    * Important: Techs will work with / contact the Essintial Prj Tech
    Support to complete Device Configurations, Backups, and device
    validations – They will inform the customers remote support team on
    your behalf to complete these various task. Essintial Prj Tech Support
    at 717-516-3009
    * Techs MUST represent themselves as a TRG Technician and wear a TRG
    badge onsite (badge template available in this WO)
    * New Equipment will shipped to site prior to technicians arrival –
    work with Onsite POC to locate equipment. Any Issues – Escalate to
    Essintial Project Tech Support @ 717-516-3009
    * Technicians MUST ensure Installation is clean and organized – all
    cables MUST be tied neatly with VELCRO Straps
    * De-Installed Equipment: Tech MUST box up all deinstalled equipment
    in the packaging that the new equipment came in, apply the shipping
    label and leave shipment with Onsite POC / Manager On Duty.
    * Return Shipping Label: Label should be with the new equipment, Any
    Issues Escalate to Essintial Project Tech Support @ 717-516-3009
    * Techs MUST provide updates every 90 minutes detailing the current
    status of the job until complete – Technicians are REQUIRED to add
    NOTES to their tickets with details calling out the current status
    including any issues.
    * Onsite Support is provided by Essintial Prj Tech Support – Onsite
    Check-Points, Questions, and/or issues contact. Essintial Prj
    Technical Support – 717-516-3009

    IMPORTANT Requirements & Call Outs:

    * You MUST represent yourself as a TRG Technician and wear a TRG
    badge onsite (badge template available in this WO)
    * Techs MUST have proof of completing a Background Check
    * Technicians MUST read the entire work order and all provided
    documentation before arriving on-site. All guides and plans must be
    printed and/or available on a laptop or tablet (not a phone) for
    review onsite.
    * These are live environments, and technician must act in a
    professional manner, taking care not to disrupt business. Be
    Respectful and limit any disruptions while on site.
    * Dress Code: Professional work dress code is mandatory: Technicians
    should present a clean, professional appearance. A plain polo /
    collared / or button-down shirt, slacks / durable work pants (no
    shorts), and nice shoes / steel- or composite-toe slip-resistant shoes
    or boots. Not allowed: T‑shirts, hoodies, graphics, holes, or
    stained clothing..
    * This WO only covers ONE visit to site. If a customer requires a
    return visit, you MUST be assigned another WO by Essintial. Time
    logged for additional days onsite will be rejected for not following
    process.
    * You are required to be onsite no later than your scheduled time
    (penalties will be applied if you are late). Please escalate to
    Essintial Projects @ 855-612-2183

    SCHEDULE:

    * Start Times: Varies but Firm Start
    * Estimated Duration: ~ 2-3 Hours or less.
    * Tech MUST report ANY/ALL DELAYS (whether you exceeded the Estimated
    Hours or not): You MUST report why and who/what caused the delay(s)
    and for how long.
    * Techs MUST provide updates every 90 minutes detailing the current
    status of the job until complete – Technicians are REQUIRED to add
    NOTES to their tickets with details calling out the current status
    including any issues.
    * You will receive pre-calls 24 hours and 2 hours prior to your ETA.
    If you do not answer or reply, you may lose the work as confirmation
    is a contractual obligation, and a cancellation fee will not be
    granted.
    * You will not be paid for work performed prior to your work order’s
    scheduled start time. Please contact Essintial if the customer is
    asking you to deviate from this service date or time.
    * If you must remove yourself from this project, you MUST call
    Essintial @ 855-612-2183 to be REMOVED and _REMOVE YOURSELF _from the
    work order.

    Required Tools / Material:

    * Government Issued ID
    * Tech MUST carry/wear a TRG Badge while onsite [ use the provided
    Badge template]
    * Standard Tool Kit – screwdrivers, cutters, pliers, and wrenches
    * Cell Phone or other device that has phone, camera, and internet
    ability (for online deliverable)
    * Laptop or Tablet to view provided process document links (Preferred
    but not Required)
    * Velcro Straps

    Pre-Site Requirements:

    * Print all relevant attachments (guides and checklists) in color to
    bring to the site. Please review all attachment’s prior to arriving
    onsite.
    * TRG Partner Badge Template Link:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004FN6s/Fmdua03guIR.uMtp80mciHwhW7EeDngLPeWSGQCh1Ic
    * Onsite ELO Installation Instructions:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004ljH7/uZrdAHy_HDaHsifhShQqtaa6dC8lmsPL7vXWPSjTViQ
    * Elo POS Install Guide Link:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004FN6r/Ir68oe56s1VugF_Nvk6ewnPO4HfNsw9qnSGf5Odlyc8
    * Confirm the start date and time. You will receive pre-calls at 24
    hours and 2 hours prior to your ETA. If you do not answer or reply,
    you may lose the work as confirmation is a contractual obligation, and
    a cancellation fee will not be granted.
    * Bring the Required Tools & Material with you to the site
    * Technicians MUST read the entire work order and all provided
    documentation before arriving on-site. All guides and plans must be
    printed and/or available on a laptop or tablet (not a phone) for
    review onsite.

    ARRIVAL:

    * CHECK IN TO YOUR WORK ORDER: if you are unable to do so then you
    MUST call Essintial @ 855-612-2183 to check in.
    * CHECK IN with the Onsite POC / Manager: Introduce yourself as a TRG
    Technician and present your TRG Badge and Gov. Issued ID

    ONSITE:

    * Locate Equipment
    * Before Installing – Call & Check-In with Essintial Prj Tech Support
    at 717-516-3009 – they will inform customers remote support team that
    you are onsite
    * Refer to provided Onsite Installation Guide and other technical
    documentation / instructions
    * Work with the Essintial Project Tech Support to configure devices,
    complete software backups, and validate devices are operational,
    contact Essintial Prj Tech Support at 717-516-3009 – they will inform
    the customers remote support team on your behalf.
    * Technicians MUST ensure Installation is clean and organized – all
    cables MUST be tied neatly with VELCRO Straps
    * Techs MUST provide updates every 90 minutes detailing the current
    status of the job until complete – Technicians are REQUIRED to add
    NOTES to their tickets with details calling out the current status
    including any issues.
    * Techs MUST capture and report ANY onsite delays, especially those
    caused by the site/helpdesk.
    * Deliverable Requirements: You will be asked to provide this
    information via the Online Deliverable:
    * Capture the De-Installed Equipment’s – Make, Model, Serial/Asset
    Information
    * Capture Photos of the newly Installed Equipment
    * Capture Photo of the De-Installed equipment boxed up – photo should
    capture the devices inside the box (box should be open)
    * De-Installed Equipment: Tech MUST box up all deinstalled equipment
    in the packaging that the new equipment came in, apply the shipping
    label and leave shipment with Onsite POC / Manager On Duty.
    * Take photo of contents inside of the box
    * Issues fitting equipment inside the boxes – RECOMMENDED techs
    remove the rubber feet off the equipment to fit the equipment into the
    existing boxes. Any Issues Escalate to Essintial Support ASAP at
    717-516-3009
    * Return Shipping Label: Label should be with the new equipment, Any
    Issues Escalate to Essintial Support ASAP at 717-516-3009

    CLOSING OUT | COMPLETE BEFORE LEAVING SITE:

    * Complete and Submit Online Deliverable (Due back to Essintial PRIOR
    TO LEAVING SITE):
    * Tech will be asked to confirm site/location details
    * Tech will be asked to upload requested photos
    * Techs will be asked to provide the De-Installed Equipment QTY and
    Equipment Details (Make/Model and Serial Number)
    * You will be asked to enter closing/completion notes
    * You will be asked to obtain Manager/POC Signature
    * Tech will be asked to provide the confirmation code received upon
    completion of your online deliverables.
    * Call the Essintial Project Technical Support Team @ 717-516-3009 to
    review/approve your deliverable & to perform your final check out /
    get released from the site
    * Check-Out on your WO: if you are unable to do so then you MUST call
    Essintial @ 855-612-2183 to check in/out. NOTE: Your Check In and
    Check Out times must all match _(Work Order Platform and Final Check
    Out with Essintial)_

    Closing / Completion Notes:

    * Did you complete the online deliverable? If so, please provide
    confirmation code
    * Detailed Description of the Work that took Place, including any
    issues.
    * What issues / delays (if any) did they run into on site?

    ESCALATION:

    * Issues Onsite / Related to the Scope of Work and Support Related
    Questions/Issues should be escalated directly to the Essintial Project
    Tech Support @ 717-516-3009
    * Any other issues should be escalated directly to the Essintial
    Project Team @ 855-612-2183 opt 2

    PHYSICAL REQUIREMENTS: Must be able to bend, kneel, stand and lift,
    carry 50lbs repeatedly for extended periods of time.

    Additional Hours & Expenses Approval Payment Policy:

    * All expenses such as tolls, parking, materials must be pre-approved
    and accompanied by a receipt. Reimbursements will not be increased to
    cover markups of any kind.
    * Technicians must contact Essintial for any deviations from the
    scheduled service date or time. No payment will be granted for work
    performed prior to the scheduled start time.

    Attachment & Work Guide Links

    * TRG Partner Badge Template Link:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004FN6s/Fmdua03guIR.uMtp80mciHwhW7EeDngLPeWSGQCh1Ic
    * Onsite ELO Installation Instructions:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004ljH7/uZrdAHy_HDaHsifhShQqtaa6dC8lmsPL7vXWPSjTViQ
    * Elo POS Install Guide Link:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004FN6r/Ir68oe56s1VugF_Nvk6ewnPO4HfNsw9qnSGf5Odlyc8

    https://app.fieldnation.com/wo/19234192
Tuesday July 21
21
  • 2:45 pm – 3:45 pm

    Firm Start |POS Refresh – De-Install & Install ELO POS

    2:45 pm – 3:45 pm
    Firm Start |POS Refresh – De-Install & Install ELO POS
    Zales Outlet Z002746, Tanger Outlets Riverhead 209 Tanger Mall Drive Ste. 209, Riverhead, NY 11901

    Techs MUST have proof of completing a Background Check!!!!!

    REQUIRED SKILLS: Experience installing POS equipment, including CPUs,
    Printers, Handheld Scanners, Scanner Scales, Debit Readers, and
    Self-Check-out units. Technicians should be able to follow detailed
    instructions and troubleshoot when necessary.

    OVERVIEW:

    * Scope of Work: Technician needed to De-Install customers old NCR
    POS equipment and Install New Elo POS equipment – Device Counts will
    vary by site.
    * Important: Techs will work with / contact the Essintial Prj Tech
    Support to complete Device Configurations, Backups, and device
    validations – They will inform the customers remote support team on
    your behalf to complete these various task. Essintial Prj Tech Support
    at 717-516-3009
    * Techs MUST represent themselves as a TRG Technician and wear a TRG
    badge onsite (badge template available in this WO)
    * New Equipment will shipped to site prior to technicians arrival –
    work with Onsite POC to locate equipment. Any Issues – Escalate to
    Essintial Project Tech Support @ 717-516-3009
    * Technicians MUST ensure Installation is clean and organized – all
    cables MUST be tied neatly with VELCRO Straps
    * De-Installed Equipment: Tech MUST box up all deinstalled equipment
    in the packaging that the new equipment came in, apply the shipping
    label and leave shipment with Onsite POC / Manager On Duty.
    * Return Shipping Label: Label should be with the new equipment, Any
    Issues Escalate to Essintial Project Tech Support @ 717-516-3009
    * Techs MUST provide updates every 90 minutes detailing the current
    status of the job until complete – Technicians are REQUIRED to add
    NOTES to their tickets with details calling out the current status
    including any issues.
    * Onsite Support is provided by Essintial Prj Tech Support – Onsite
    Check-Points, Questions, and/or issues contact. Essintial Prj
    Technical Support – 717-516-3009

    IMPORTANT Requirements & Call Outs:

    * You MUST represent yourself as a TRG Technician and wear a TRG
    badge onsite (badge template available in this WO)
    * Techs MUST have proof of completing a Background Check
    * Technicians MUST read the entire work order and all provided
    documentation before arriving on-site. All guides and plans must be
    printed and/or available on a laptop or tablet (not a phone) for
    review onsite.
    * These are live environments, and technician must act in a
    professional manner, taking care not to disrupt business. Be
    Respectful and limit any disruptions while on site.
    * Dress Code: Professional work dress code is mandatory: Technicians
    should present a clean, professional appearance. A plain polo /
    collared / or button-down shirt, slacks / durable work pants (no
    shorts), and nice shoes / steel- or composite-toe slip-resistant shoes
    or boots. Not allowed: T‑shirts, hoodies, graphics, holes, or
    stained clothing..
    * This WO only covers ONE visit to site. If a customer requires a
    return visit, you MUST be assigned another WO by Essintial. Time
    logged for additional days onsite will be rejected for not following
    process.
    * You are required to be onsite no later than your scheduled time
    (penalties will be applied if you are late). Please escalate to
    Essintial Projects @ 855-612-2183

    SCHEDULE:

    * Start Times: Varies but Firm Start
    * Estimated Duration: ~ 2-3 Hours or less.
    * Tech MUST report ANY/ALL DELAYS (whether you exceeded the Estimated
    Hours or not): You MUST report why and who/what caused the delay(s)
    and for how long.
    * Techs MUST provide updates every 90 minutes detailing the current
    status of the job until complete – Technicians are REQUIRED to add
    NOTES to their tickets with details calling out the current status
    including any issues.
    * You will receive pre-calls 24 hours and 2 hours prior to your ETA.
    If you do not answer or reply, you may lose the work as confirmation
    is a contractual obligation, and a cancellation fee will not be
    granted.
    * You will not be paid for work performed prior to your work order’s
    scheduled start time. Please contact Essintial if the customer is
    asking you to deviate from this service date or time.
    * If you must remove yourself from this project, you MUST call
    Essintial @ 855-612-2183 to be REMOVED and _REMOVE YOURSELF _from the
    work order.

    Required Tools / Material:

    * Government Issued ID
    * Tech MUST carry/wear a TRG Badge while onsite [ use the provided
    Badge template]
    * Standard Tool Kit – screwdrivers, cutters, pliers, and wrenches
    * Cell Phone or other device that has phone, camera, and internet
    ability (for online deliverable)
    * Laptop or Tablet to view provided process document links (Preferred
    but not Required)
    * Velcro Straps

    Pre-Site Requirements:

    * Print all relevant attachments (guides and checklists) in color to
    bring to the site. Please review all attachment’s prior to arriving
    onsite.
    * TRG Partner Badge Template Link:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004FN6s/Fmdua03guIR.uMtp80mciHwhW7EeDngLPeWSGQCh1Ic
    * Onsite ELO Installation Instructions:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004ljH7/uZrdAHy_HDaHsifhShQqtaa6dC8lmsPL7vXWPSjTViQ
    * Elo POS Install Guide Link:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004FN6r/Ir68oe56s1VugF_Nvk6ewnPO4HfNsw9qnSGf5Odlyc8
    * Confirm the start date and time. You will receive pre-calls at 24
    hours and 2 hours prior to your ETA. If you do not answer or reply,
    you may lose the work as confirmation is a contractual obligation, and
    a cancellation fee will not be granted.
    * Bring the Required Tools & Material with you to the site
    * Technicians MUST read the entire work order and all provided
    documentation before arriving on-site. All guides and plans must be
    printed and/or available on a laptop or tablet (not a phone) for
    review onsite.

    ARRIVAL:

    * CHECK IN TO YOUR WORK ORDER: if you are unable to do so then you
    MUST call Essintial @ 855-612-2183 to check in.
    * CHECK IN with the Onsite POC / Manager: Introduce yourself as a TRG
    Technician and present your TRG Badge and Gov. Issued ID

    ONSITE:

    * Locate Equipment
    * Before Installing – Call & Check-In with Essintial Prj Tech Support
    at 717-516-3009 – they will inform customers remote support team that
    you are onsite
    * Refer to provided Onsite Installation Guide and other technical
    documentation / instructions
    * Work with the Essintial Project Tech Support to configure devices,
    complete software backups, and validate devices are operational,
    contact Essintial Prj Tech Support at 717-516-3009 – they will inform
    the customers remote support team on your behalf.
    * Technicians MUST ensure Installation is clean and organized – all
    cables MUST be tied neatly with VELCRO Straps
    * Techs MUST provide updates every 90 minutes detailing the current
    status of the job until complete – Technicians are REQUIRED to add
    NOTES to their tickets with details calling out the current status
    including any issues.
    * Techs MUST capture and report ANY onsite delays, especially those
    caused by the site/helpdesk.
    * Deliverable Requirements: You will be asked to provide this
    information via the Online Deliverable:
    * Capture the De-Installed Equipment’s – Make, Model, Serial/Asset
    Information
    * Capture Photos of the newly Installed Equipment
    * Capture Photo of the De-Installed equipment boxed up – photo should
    capture the devices inside the box (box should be open)
    * De-Installed Equipment: Tech MUST box up all deinstalled equipment
    in the packaging that the new equipment came in, apply the shipping
    label and leave shipment with Onsite POC / Manager On Duty.
    * Take photo of contents inside of the box
    * Issues fitting equipment inside the boxes – RECOMMENDED techs
    remove the rubber feet off the equipment to fit the equipment into the
    existing boxes. Any Issues Escalate to Essintial Support ASAP at
    717-516-3009
    * Return Shipping Label: Label should be with the new equipment, Any
    Issues Escalate to Essintial Support ASAP at 717-516-3009

    CLOSING OUT | COMPLETE BEFORE LEAVING SITE:

    * Complete and Submit Online Deliverable (Due back to Essintial PRIOR
    TO LEAVING SITE):
    * Tech will be asked to confirm site/location details
    * Tech will be asked to upload requested photos
    * Techs will be asked to provide the De-Installed Equipment QTY and
    Equipment Details (Make/Model and Serial Number)
    * You will be asked to enter closing/completion notes
    * You will be asked to obtain Manager/POC Signature
    * Tech will be asked to provide the confirmation code received upon
    completion of your online deliverables.
    * Call the Essintial Project Technical Support Team @ 717-516-3009 to
    review/approve your deliverable & to perform your final check out /
    get released from the site
    * Check-Out on your WO: if you are unable to do so then you MUST call
    Essintial @ 855-612-2183 to check in/out. NOTE: Your Check In and
    Check Out times must all match _(Work Order Platform and Final Check
    Out with Essintial)_

    Closing / Completion Notes:

    * Did you complete the online deliverable? If so, please provide
    confirmation code
    * Detailed Description of the Work that took Place, including any
    issues.
    * What issues / delays (if any) did they run into on site?

    ESCALATION:

    * Issues Onsite / Related to the Scope of Work and Support Related
    Questions/Issues should be escalated directly to the Essintial Project
    Tech Support @ 717-516-3009
    * Any other issues should be escalated directly to the Essintial
    Project Team @ 855-612-2183 opt 2

    PHYSICAL REQUIREMENTS: Must be able to bend, kneel, stand and lift,
    carry 50lbs repeatedly for extended periods of time.

    Additional Hours & Expenses Approval Payment Policy:

    * All expenses such as tolls, parking, materials must be pre-approved
    and accompanied by a receipt. Reimbursements will not be increased to
    cover markups of any kind.
    * Technicians must contact Essintial for any deviations from the
    scheduled service date or time. No payment will be granted for work
    performed prior to the scheduled start time.

    Attachment & Work Guide Links

    * TRG Partner Badge Template Link:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004FN6s/Fmdua03guIR.uMtp80mciHwhW7EeDngLPeWSGQCh1Ic
    * Onsite ELO Installation Instructions:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004ljH7/uZrdAHy_HDaHsifhShQqtaa6dC8lmsPL7vXWPSjTViQ
    * Elo POS Install Guide Link:
    https://essintial.my.salesforce.com/sfc/p/300000000D47/a/Ua000004FN6r/Ir68oe56s1VugF_Nvk6ewnPO4HfNsw9qnSGf5Odlyc8

    https://app.fieldnation.com/wo/19233731
Wednesday July 22
22
Thursday July 23
23
Friday July 24
24
Saturday July 25
25
Sunday July 26
26
Monday July 27
27
Tuesday July 28
28
Wednesday July 29
29
Thursday July 30
30
Friday July 31
31

August 2026

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Saturday August 1
1
Sunday August 2
2
Monday August 3
3
Tuesday August 4
4
Wednesday August 5
5
Thursday August 6
6
Friday August 7
7
Saturday August 8
8
Sunday August 9
9
Monday August 10
10
Tuesday August 11
11
Wednesday August 12
12
  • 1:30 am – 4:30 am

    Front End Preventitive Maintenance S521L8STAMT2

    1:30 am – 4:30 am
    Front End Preventitive Maintenance S521L8STAMT2
    521, 400 Post Road E, Westport, CT 06880

    If this work order is part of a bundle, the bundle must be accepted
    in whole. This bundle may be for multiple locations on multiple
    nights.

    Tools will be paid with receipt. Other expenses must be requested and
    approved before arriving on site.

    During this visit, your team will perform cleaning, vacuuming, and
    cable rerouting on all POS systems, customer service PCs, printers,
    and the two laptop carts.

    PRE-ARRIVAL INSTRUCTIONS:

    * Review the scope of work in the work order prior to arrival
    * Review and print Installation Instructions and Installation
    Checklist. Other documents do not need to be printed as long as you
    have a device that will present them legibly while on-site.
    * Validate that you have all the required tools and batteries are
    charged

    TOOL LIST

    * Except for the shop vac, all cleaning solutions, canned air, and
    shop towels will be provided.
    * You must bring a Shop vac
    * PHONE – Mobile with camera, internet access, and charger cable.
    Camera must have sufficient room to take approximately 60 photos.
    * Internet access will be required to upload photos to your work
    order prior to being released from the site.
    * DRILL – Cordless Rechargeable Drill Charger and spare battery
    * HAND-TOOLS – Standard technician toolkit to include: Phillips #2
    Screwdriver
    * Flat-Blade Screwdriver
    * Wire Cutters
    * Box Cutter
    * Pen / Marker and Blue Painters Tape

    ARRIVAL INSTRUCTIONS

    * Upon arriving at the store, contact the Pomeroy Remote Support
    Bridge and check in. The bridge information is located in the
    confidential section of this work order.
    * Please locate the Store Captain (or the next person in charge) and
    introduce yourself. Inform them that you are onsite to conduct Front
    End Preventative Maintenance.
    * Validate inventory and give the return labels to the Manager in
    Charge. Ask them to keep the labels at the bridge.

    INSTALLATION PROCEDURE

    NOTE: DO NOT PROCEED WITH ANY STEPS UNTIL INSTRUCTED BY REMOTE
    SUPPORT

    * For each lane:
    * Vacuum the top and inside of the check stand including removing the
    scanner and vacuuming out the well. Remove any equipment, papers etc.
    before vacuuming according to the provided instructions.
    * Reroute the cash drawer cable to the POS according to the provided
    instructions.
    * Wipe down all technology surfaces, removing all dust or grime.
    * For customer service area (Bridge)
    * Vacuum the top and inside cubbies of the bridge. Remove any
    equipment, papers etc. before vacuuming according to the provided
    instructions.
    * Wipe down all technology both inside and on top of the bridge
    removing all dust and grime. Canned air and cleaning supplies
    provided.
    * For laptop carts
    * Vacuum the top and shelves of the cart.
    * Wipe down all surfaces, removing all dust or grime.
    * Securely box all unused equipment, attach the provided return
    label, and hand the box to the Mate in Charge.

    CLEANUP & DEPARTURE INSTRUCTIONS

    * Using your camera, take pictures of the completed work (details in
    the attached installation documentation) and upload them to your work
    order
    * Give the return shipping boxes to the Manager in Charge.
    * Gather your tools and checkout with remote support.

    https://app.fieldnation.com/wo/19445920
Thursday August 13
13
  • 1:30 am – 4:30 am

    Front End Preventitive Maintenance S522L8STAMT2

    1:30 am – 4:30 am
    Front End Preventitive Maintenance S522L8STAMT2
    522, 436 Boston Post Rd, Darien, CT 06820

    If this work order is part of a bundle, the bundle must be accepted
    in whole. This bundle may be for multiple locations on multiple
    nights.

    Tools will be paid with receipt. Other expenses must be requested and
    approved before arriving on site.

    During this visit, your team will perform cleaning, vacuuming, and
    cable rerouting on all POS systems, customer service PCs, printers,
    and the two laptop carts.

    PRE-ARRIVAL INSTRUCTIONS:

    * Review the scope of work in the work order prior to arrival
    * Review and print Installation Instructions and Installation
    Checklist. Other documents do not need to be printed as long as you
    have a device that will present them legibly while on-site.
    * Validate that you have all the required tools and batteries are
    charged

    TOOL LIST

    * Except for the shop vac, all cleaning solutions, canned air, and
    shop towels will be provided.
    * You must bring a Shop vac
    * PHONE – Mobile with camera, internet access, and charger cable.
    Camera must have sufficient room to take approximately 60 photos.
    * Internet access will be required to upload photos to your work
    order prior to being released from the site.
    * DRILL – Cordless Rechargeable Drill Charger and spare battery
    * HAND-TOOLS – Standard technician toolkit to include: Phillips #2
    Screwdriver
    * Flat-Blade Screwdriver
    * Wire Cutters
    * Box Cutter
    * Pen / Marker and Blue Painters Tape

    ARRIVAL INSTRUCTIONS

    * Upon arriving at the store, contact the Pomeroy Remote Support
    Bridge and check in. The bridge information is located in the
    confidential section of this work order.
    * Please locate the Store Captain (or the next person in charge) and
    introduce yourself. Inform them that you are onsite to conduct Front
    End Preventative Maintenance.
    * Validate inventory and give the return labels to the Manager in
    Charge. Ask them to keep the labels at the bridge.

    INSTALLATION PROCEDURE

    NOTE: DO NOT PROCEED WITH ANY STEPS UNTIL INSTRUCTED BY REMOTE
    SUPPORT

    * For each lane:
    * Vacuum the top and inside of the check stand including removing the
    scanner and vacuuming out the well. Remove any equipment, papers etc.
    before vacuuming according to the provided instructions.
    * Reroute the cash drawer cable to the POS according to the provided
    instructions.
    * Wipe down all technology surfaces, removing all dust or grime.
    * For customer service area (Bridge)
    * Vacuum the top and inside cubbies of the bridge. Remove any
    equipment, papers etc. before vacuuming according to the provided
    instructions.
    * Wipe down all technology both inside and on top of the bridge
    removing all dust and grime. Canned air and cleaning supplies
    provided.
    * For laptop carts
    * Vacuum the top and shelves of the cart.
    * Wipe down all surfaces, removing all dust or grime.
    * Securely box all unused equipment, attach the provided return
    label, and hand the box to the Mate in Charge.

    CLEANUP & DEPARTURE INSTRUCTIONS

    * Using your camera, take pictures of the completed work (details in
    the attached installation documentation) and upload them to your work
    order
    * Give the return shipping boxes to the Manager in Charge.
    * Gather your tools and checkout with remote support.

    https://app.fieldnation.com/wo/19445934
Friday August 14
14
  • 1:30 am – 4:30 am

    Front End Preventitive Maintenance S523L10STAMT2

    1:30 am – 4:30 am
    Front End Preventitive Maintenance S523L10STAMT2
    523, 2258 Black Rock Turnpike, Fairfield, CT 06825

    If this work order is part of a bundle, the bundle must be accepted
    in whole. This bundle may be for multiple locations on multiple
    nights.

    Tools will be paid with receipt. Other expenses must be requested and
    approved before arriving on site.

    During this visit, your team will perform cleaning, vacuuming, and
    cable rerouting on all POS systems, customer service PCs, printers,
    and the two laptop carts.

    PRE-ARRIVAL INSTRUCTIONS:

    * Review the scope of work in the work order prior to arrival
    * Review and print Installation Instructions and Installation
    Checklist. Other documents do not need to be printed as long as you
    have a device that will present them legibly while on-site.
    * Validate that you have all the required tools and batteries are
    charged

    TOOL LIST

    * Except for the shop vac, all cleaning solutions, canned air, and
    shop towels will be provided.
    * You must bring a Shop vac
    * PHONE – Mobile with camera, internet access, and charger cable.
    Camera must have sufficient room to take approximately 60 photos.
    * Internet access will be required to upload photos to your work
    order prior to being released from the site.
    * DRILL – Cordless Rechargeable Drill Charger and spare battery
    * HAND-TOOLS – Standard technician toolkit to include: Phillips #2
    Screwdriver
    * Flat-Blade Screwdriver
    * Wire Cutters
    * Box Cutter
    * Pen / Marker and Blue Painters Tape

    ARRIVAL INSTRUCTIONS

    * Upon arriving at the store, contact the Pomeroy Remote Support
    Bridge and check in. The bridge information is located in the
    confidential section of this work order.
    * Please locate the Store Captain (or the next person in charge) and
    introduce yourself. Inform them that you are onsite to conduct Front
    End Preventative Maintenance.
    * Validate inventory and give the return labels to the Manager in
    Charge. Ask them to keep the labels at the bridge.

    INSTALLATION PROCEDURE

    NOTE: DO NOT PROCEED WITH ANY STEPS UNTIL INSTRUCTED BY REMOTE
    SUPPORT

    * For each lane:
    * Vacuum the top and inside of the check stand including removing the
    scanner and vacuuming out the well. Remove any equipment, papers etc.
    before vacuuming according to the provided instructions.
    * Reroute the cash drawer cable to the POS according to the provided
    instructions.
    * Wipe down all technology surfaces, removing all dust or grime.
    * For customer service area (Bridge)
    * Vacuum the top and inside cubbies of the bridge. Remove any
    equipment, papers etc. before vacuuming according to the provided
    instructions.
    * Wipe down all technology both inside and on top of the bridge
    removing all dust and grime. Canned air and cleaning supplies
    provided.
    * For laptop carts
    * Vacuum the top and shelves of the cart.
    * Wipe down all surfaces, removing all dust or grime.
    * Securely box all unused equipment, attach the provided return
    label, and hand the box to the Mate in Charge.

    CLEANUP & DEPARTURE INSTRUCTIONS

    * Using your camera, take pictures of the completed work (details in
    the attached installation documentation) and upload them to your work
    order
    * Give the return shipping boxes to the Manager in Charge.
    * Gather your tools and checkout with remote support.

    https://app.fieldnation.com/wo/19445946
Saturday August 15
15
Sunday August 16
16
Monday August 17
17
Tuesday August 18
18
  • 1:30 am – 4:30 am

    Front End Preventitive Maintenance S524L10STAMT2

    1:30 am – 4:30 am
    Front End Preventitive Maintenance S524L10STAMT2
    524, 560 Boston Post Rd, Orange, CT 06477

    If this work order is part of a bundle, the bundle must be accepted
    in whole. This bundle may be for multiple locations on multiple
    nights.

    Tools will be paid with receipt. Other expenses must be requested and
    approved before arriving on site.

    During this visit, your team will perform cleaning, vacuuming, and
    cable rerouting on all POS systems, customer service PCs, printers,
    and the two laptop carts.

    PRE-ARRIVAL INSTRUCTIONS:

    * Review the scope of work in the work order prior to arrival
    * Review and print Installation Instructions and Installation
    Checklist. Other documents do not need to be printed as long as you
    have a device that will present them legibly while on-site.
    * Validate that you have all the required tools and batteries are
    charged

    TOOL LIST

    * Except for the shop vac, all cleaning solutions, canned air, and
    shop towels will be provided.
    * You must bring a Shop vac
    * PHONE – Mobile with camera, internet access, and charger cable.
    Camera must have sufficient room to take approximately 60 photos.
    * Internet access will be required to upload photos to your work
    order prior to being released from the site.
    * DRILL – Cordless Rechargeable Drill Charger and spare battery
    * HAND-TOOLS – Standard technician toolkit to include: Phillips #2
    Screwdriver
    * Flat-Blade Screwdriver
    * Wire Cutters
    * Box Cutter
    * Pen / Marker and Blue Painters Tape

    ARRIVAL INSTRUCTIONS

    * Upon arriving at the store, contact the Pomeroy Remote Support
    Bridge and check in. The bridge information is located in the
    confidential section of this work order.
    * Please locate the Store Captain (or the next person in charge) and
    introduce yourself. Inform them that you are onsite to conduct Front
    End Preventative Maintenance.
    * Validate inventory and give the return labels to the Manager in
    Charge. Ask them to keep the labels at the bridge.

    INSTALLATION PROCEDURE

    NOTE: DO NOT PROCEED WITH ANY STEPS UNTIL INSTRUCTED BY REMOTE
    SUPPORT

    * For each lane:
    * Vacuum the top and inside of the check stand including removing the
    scanner and vacuuming out the well. Remove any equipment, papers etc.
    before vacuuming according to the provided instructions.
    * Reroute the cash drawer cable to the POS according to the provided
    instructions.
    * Wipe down all technology surfaces, removing all dust or grime.
    * For customer service area (Bridge)
    * Vacuum the top and inside cubbies of the bridge. Remove any
    equipment, papers etc. before vacuuming according to the provided
    instructions.
    * Wipe down all technology both inside and on top of the bridge
    removing all dust and grime. Canned air and cleaning supplies
    provided.
    * For laptop carts
    * Vacuum the top and shelves of the cart.
    * Wipe down all surfaces, removing all dust or grime.
    * Securely box all unused equipment, attach the provided return
    label, and hand the box to the Mate in Charge.

    CLEANUP & DEPARTURE INSTRUCTIONS

    * Using your camera, take pictures of the completed work (details in
    the attached installation documentation) and upload them to your work
    order
    * Give the return shipping boxes to the Manager in Charge.
    * Gather your tools and checkout with remote support.

    https://app.fieldnation.com/wo/19445960
Wednesday August 19
19
  • 1:30 am – 4:30 am

    Front End Preventitive Maintenance S525L10STAMT2

    1:30 am – 4:30 am
    Front End Preventitive Maintenance S525L10STAMT2
    525, 113 Mill Plain Rd, Danbury, CT 06811

    If this work order is part of a bundle, the bundle must be accepted
    in whole. This bundle may be for multiple locations on multiple
    nights.

    Tools will be paid with receipt. Other expenses must be requested and
    approved before arriving on site.

    During this visit, your team will perform cleaning, vacuuming, and
    cable rerouting on all POS systems, customer service PCs, printers,
    and the two laptop carts.

    PRE-ARRIVAL INSTRUCTIONS:

    * Review the scope of work in the work order prior to arrival
    * Review and print Installation Instructions and Installation
    Checklist. Other documents do not need to be printed as long as you
    have a device that will present them legibly while on-site.
    * Validate that you have all the required tools and batteries are
    charged

    TOOL LIST

    * Except for the shop vac, all cleaning solutions, canned air, and
    shop towels will be provided.
    * You must bring a Shop vac
    * PHONE – Mobile with camera, internet access, and charger cable.
    Camera must have sufficient room to take approximately 60 photos.
    * Internet access will be required to upload photos to your work
    order prior to being released from the site.
    * DRILL – Cordless Rechargeable Drill Charger and spare battery
    * HAND-TOOLS – Standard technician toolkit to include: Phillips #2
    Screwdriver
    * Flat-Blade Screwdriver
    * Wire Cutters
    * Box Cutter
    * Pen / Marker and Blue Painters Tape

    ARRIVAL INSTRUCTIONS

    * Upon arriving at the store, contact the Pomeroy Remote Support
    Bridge and check in. The bridge information is located in the
    confidential section of this work order.
    * Please locate the Store Captain (or the next person in charge) and
    introduce yourself. Inform them that you are onsite to conduct Front
    End Preventative Maintenance.
    * Validate inventory and give the return labels to the Manager in
    Charge. Ask them to keep the labels at the bridge.

    INSTALLATION PROCEDURE

    NOTE: DO NOT PROCEED WITH ANY STEPS UNTIL INSTRUCTED BY REMOTE
    SUPPORT

    * For each lane:
    * Vacuum the top and inside of the check stand including removing the
    scanner and vacuuming out the well. Remove any equipment, papers etc.
    before vacuuming according to the provided instructions.
    * Reroute the cash drawer cable to the POS according to the provided
    instructions.
    * Wipe down all technology surfaces, removing all dust or grime.
    * For customer service area (Bridge)
    * Vacuum the top and inside cubbies of the bridge. Remove any
    equipment, papers etc. before vacuuming according to the provided
    instructions.
    * Wipe down all technology both inside and on top of the bridge
    removing all dust and grime. Canned air and cleaning supplies
    provided.
    * For laptop carts
    * Vacuum the top and shelves of the cart.
    * Wipe down all surfaces, removing all dust or grime.
    * Securely box all unused equipment, attach the provided return
    label, and hand the box to the Mate in Charge.

    CLEANUP & DEPARTURE INSTRUCTIONS

    * Using your camera, take pictures of the completed work (details in
    the attached installation documentation) and upload them to your work
    order
    * Give the return shipping boxes to the Manager in Charge.
    * Gather your tools and checkout with remote support.

    https://app.fieldnation.com/wo/19445971
Thursday August 20
20
  • 1:30 am – 4:30 am

    Front End Preventitive Maintenance S529L10STAMT2

    1:30 am – 4:30 am
    Front End Preventitive Maintenance S529L10STAMT2
    529, 1041 High Ridge Rd, Stamford, CT 06905

    If this work order is part of a bundle, the bundle must be accepted
    in whole. This bundle may be for multiple locations on multiple
    nights.

    Tools will be paid with receipt. Other expenses must be requested and
    approved before arriving on site.

    During this visit, your team will perform cleaning, vacuuming, and
    cable rerouting on all POS systems, customer service PCs, printers,
    and the two laptop carts.

    PRE-ARRIVAL INSTRUCTIONS:

    * Review the scope of work in the work order prior to arrival
    * Review and print Installation Instructions and Installation
    Checklist. Other documents do not need to be printed as long as you
    have a device that will present them legibly while on-site.
    * Validate that you have all the required tools and batteries are
    charged

    TOOL LIST

    * Except for the shop vac, all cleaning solutions, canned air, and
    shop towels will be provided.
    * You must bring a Shop vac
    * PHONE – Mobile with camera, internet access, and charger cable.
    Camera must have sufficient room to take approximately 60 photos.
    * Internet access will be required to upload photos to your work
    order prior to being released from the site.
    * DRILL – Cordless Rechargeable Drill Charger and spare battery
    * HAND-TOOLS – Standard technician toolkit to include: Phillips #2
    Screwdriver
    * Flat-Blade Screwdriver
    * Wire Cutters
    * Box Cutter
    * Pen / Marker and Blue Painters Tape

    ARRIVAL INSTRUCTIONS

    * Upon arriving at the store, contact the Pomeroy Remote Support
    Bridge and check in. The bridge information is located in the
    confidential section of this work order.
    * Please locate the Store Captain (or the next person in charge) and
    introduce yourself. Inform them that you are onsite to conduct Front
    End Preventative Maintenance.
    * Validate inventory and give the return labels to the Manager in
    Charge. Ask them to keep the labels at the bridge.

    INSTALLATION PROCEDURE

    NOTE: DO NOT PROCEED WITH ANY STEPS UNTIL INSTRUCTED BY REMOTE
    SUPPORT

    * For each lane:
    * Vacuum the top and inside of the check stand including removing the
    scanner and vacuuming out the well. Remove any equipment, papers etc.
    before vacuuming according to the provided instructions.
    * Reroute the cash drawer cable to the POS according to the provided
    instructions.
    * Wipe down all technology surfaces, removing all dust or grime.
    * For customer service area (Bridge)
    * Vacuum the top and inside cubbies of the bridge. Remove any
    equipment, papers etc. before vacuuming according to the provided
    instructions.
    * Wipe down all technology both inside and on top of the bridge
    removing all dust and grime. Canned air and cleaning supplies
    provided.
    * For laptop carts
    * Vacuum the top and shelves of the cart.
    * Wipe down all surfaces, removing all dust or grime.
    * Securely box all unused equipment, attach the provided return
    label, and hand the box to the Mate in Charge.

    CLEANUP & DEPARTURE INSTRUCTIONS

    * Using your camera, take pictures of the completed work (details in
    the attached installation documentation) and upload them to your work
    order
    * Give the return shipping boxes to the Manager in Charge.
    * Gather your tools and checkout with remote support.

    https://app.fieldnation.com/wo/19445980
Friday August 21
21
  • 1:30 am – 4:30 am

    Front End Preventitive Maintenance S567L9STAMT2

    1:30 am – 4:30 am
    Front End Preventitive Maintenance S567L9STAMT2
    567, 3240 Crompond Road, Yorktown, NY 10598

    If this work order is part of a bundle, the bundle must be accepted
    in whole. This bundle may be for multiple locations on multiple
    nights.

    Tools will be paid with receipt. Other expenses must be requested and
    approved before arriving on site.

    During this visit, your team will perform cleaning, vacuuming, and
    cable rerouting on all POS systems, customer service PCs, printers,
    and the two laptop carts.

    PRE-ARRIVAL INSTRUCTIONS:

    * Review the scope of work in the work order prior to arrival
    * Review and print Installation Instructions and Installation
    Checklist. Other documents do not need to be printed as long as you
    have a device that will present them legibly while on-site.
    * Validate that you have all the required tools and batteries are
    charged

    TOOL LIST

    * Except for the shop vac, all cleaning solutions, canned air, and
    shop towels will be provided.
    * You must bring a Shop vac
    * PHONE – Mobile with camera, internet access, and charger cable.
    Camera must have sufficient room to take approximately 60 photos.
    * Internet access will be required to upload photos to your work
    order prior to being released from the site.
    * DRILL – Cordless Rechargeable Drill Charger and spare battery
    * HAND-TOOLS – Standard technician toolkit to include: Phillips #2
    Screwdriver
    * Flat-Blade Screwdriver
    * Wire Cutters
    * Box Cutter
    * Pen / Marker and Blue Painters Tape

    ARRIVAL INSTRUCTIONS

    * Upon arriving at the store, contact the Pomeroy Remote Support
    Bridge and check in. The bridge information is located in the
    confidential section of this work order.
    * Please locate the Store Captain (or the next person in charge) and
    introduce yourself. Inform them that you are onsite to conduct Front
    End Preventative Maintenance.
    * Validate inventory and give the return labels to the Manager in
    Charge. Ask them to keep the labels at the bridge.

    INSTALLATION PROCEDURE

    NOTE: DO NOT PROCEED WITH ANY STEPS UNTIL INSTRUCTED BY REMOTE
    SUPPORT

    * For each lane:
    * Vacuum the top and inside of the check stand including removing the
    scanner and vacuuming out the well. Remove any equipment, papers etc.
    before vacuuming according to the provided instructions.
    * Reroute the cash drawer cable to the POS according to the provided
    instructions.
    * Wipe down all technology surfaces, removing all dust or grime.
    * For customer service area (Bridge)
    * Vacuum the top and inside cubbies of the bridge. Remove any
    equipment, papers etc. before vacuuming according to the provided
    instructions.
    * Wipe down all technology both inside and on top of the bridge
    removing all dust and grime. Canned air and cleaning supplies
    provided.
    * For laptop carts
    * Vacuum the top and shelves of the cart.
    * Wipe down all surfaces, removing all dust or grime.
    * Securely box all unused equipment, attach the provided return
    label, and hand the box to the Mate in Charge.

    CLEANUP & DEPARTURE INSTRUCTIONS

    * Using your camera, take pictures of the completed work (details in
    the attached installation documentation) and upload them to your work
    order
    * Give the return shipping boxes to the Manager in Charge.
    * Gather your tools and checkout with remote support.

    https://app.fieldnation.com/wo/19445991
Saturday August 22
22
Sunday August 23
23
Monday August 24
24
Tuesday August 25
25
  • 1:30 am – 4:30 am

    Front End Preventitive Maintenance S587L10STAMT2

    1:30 am – 4:30 am
    Front End Preventitive Maintenance S587L10STAMT2
    587, 801 Bridgeport Ave. Unit 775, Shelton, CT 06484

    If this work order is part of a bundle, the bundle must be accepted
    in whole. This bundle may be for multiple locations on multiple
    nights.

    Tools will be paid with receipt. Other expenses must be requested and
    approved before arriving on site.

    During this visit, your team will perform cleaning, vacuuming, and
    cable rerouting on all POS systems, customer service PCs, printers,
    and the two laptop carts.

    PRE-ARRIVAL INSTRUCTIONS:

    * Review the scope of work in the work order prior to arrival
    * Review and print Installation Instructions and Installation
    Checklist. Other documents do not need to be printed as long as you
    have a device that will present them legibly while on-site.
    * Validate that you have all the required tools and batteries are
    charged

    TOOL LIST

    * Except for the shop vac, all cleaning solutions, canned air, and
    shop towels will be provided.
    * You must bring a Shop vac
    * PHONE – Mobile with camera, internet access, and charger cable.
    Camera must have sufficient room to take approximately 60 photos.
    * Internet access will be required to upload photos to your work
    order prior to being released from the site.
    * DRILL – Cordless Rechargeable Drill Charger and spare battery
    * HAND-TOOLS – Standard technician toolkit to include: Phillips #2
    Screwdriver
    * Flat-Blade Screwdriver
    * Wire Cutters
    * Box Cutter
    * Pen / Marker and Blue Painters Tape

    ARRIVAL INSTRUCTIONS

    * Upon arriving at the store, contact the Pomeroy Remote Support
    Bridge and check in. The bridge information is located in the
    confidential section of this work order.
    * Please locate the Store Captain (or the next person in charge) and
    introduce yourself. Inform them that you are onsite to conduct Front
    End Preventative Maintenance.
    * Validate inventory and give the return labels to the Manager in
    Charge. Ask them to keep the labels at the bridge.

    INSTALLATION PROCEDURE

    NOTE: DO NOT PROCEED WITH ANY STEPS UNTIL INSTRUCTED BY REMOTE
    SUPPORT

    * For each lane:
    * Vacuum the top and inside of the check stand including removing the
    scanner and vacuuming out the well. Remove any equipment, papers etc.
    before vacuuming according to the provided instructions.
    * Reroute the cash drawer cable to the POS according to the provided
    instructions.
    * Wipe down all technology surfaces, removing all dust or grime.
    * For customer service area (Bridge)
    * Vacuum the top and inside cubbies of the bridge. Remove any
    equipment, papers etc. before vacuuming according to the provided
    instructions.
    * Wipe down all technology both inside and on top of the bridge
    removing all dust and grime. Canned air and cleaning supplies
    provided.
    * For laptop carts
    * Vacuum the top and shelves of the cart.
    * Wipe down all surfaces, removing all dust or grime.
    * Securely box all unused equipment, attach the provided return
    label, and hand the box to the Mate in Charge.

    CLEANUP & DEPARTURE INSTRUCTIONS

    * Using your camera, take pictures of the completed work (details in
    the attached installation documentation) and upload them to your work
    order
    * Give the return shipping boxes to the Manager in Charge.
    * Gather your tools and checkout with remote support.

    https://app.fieldnation.com/wo/19446002
Wednesday August 26
26
Thursday August 27
27
Friday August 28
28
Saturday August 29
29
Sunday August 30
30
Monday August 31
31

September 2026

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Tuesday September 1
1
Wednesday September 2
2
Thursday September 3
3
Friday September 4
4
Saturday September 5
5
Sunday September 6
6
Monday September 7
7
Tuesday September 8
8
Wednesday September 9
9
Thursday September 10
10
Friday September 11
11
Saturday September 12
12
Sunday September 13
13
Monday September 14
14
Tuesday September 15
15
Wednesday September 16
16
Thursday September 17
17
Friday September 18
18
Saturday September 19
19
Sunday September 20
20
Monday September 21
21
Tuesday September 22
22
Wednesday September 23
23
Thursday September 24
24
Friday September 25
25
Saturday September 26
26
Sunday September 27
27
Monday September 28
28
Tuesday September 29
29
Wednesday September 30
30

No events.

October 2026

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Thursday October 1
1
Friday October 2
2
Saturday October 3
3
Sunday October 4
4
Monday October 5
5
Tuesday October 6
6
Wednesday October 7
7
Thursday October 8
8
Friday October 9
9
Saturday October 10
10
Sunday October 11
11
Monday October 12
12
Tuesday October 13
13
Wednesday October 14
14
Thursday October 15
15
Friday October 16
16
Saturday October 17
17
Sunday October 18
18
Monday October 19
19
Tuesday October 20
20
Wednesday October 21
21
Thursday October 22
22
Friday October 23
23
Saturday October 24
24
Sunday October 25
25
Monday October 26
26
Tuesday October 27
27
Wednesday October 28
28
Thursday October 29
29
Friday October 30
30
Saturday October 31
31

No events.

November 2026

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Sunday November 1
1
Monday November 2
2
Tuesday November 3
3
Wednesday November 4
4
Thursday November 5
5
Friday November 6
6
Saturday November 7
7
Sunday November 8
8
Monday November 9
9
Tuesday November 10
10
Wednesday November 11
11
Thursday November 12
12
Friday November 13
13
Saturday November 14
14
Sunday November 15
15
Monday November 16
16
Tuesday November 17
17
Wednesday November 18
18
Thursday November 19
19
Friday November 20
20
Saturday November 21
21
Sunday November 22
22
Monday November 23
23
Tuesday November 24
24
Wednesday November 25
25
Thursday November 26
26
Friday November 27
27
Saturday November 28
28
Sunday November 29
29
Monday November 30
30

No events.

December 2026

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Tuesday December 1
1
Wednesday December 2
2
Thursday December 3
3
Friday December 4
4
Saturday December 5
5
Sunday December 6
6
Monday December 7
7
Tuesday December 8
8
Wednesday December 9
9
Thursday December 10
10
Friday December 11
11
Saturday December 12
12
Sunday December 13
13
Monday December 14
14
Tuesday December 15
15
Wednesday December 16
16
Thursday December 17
17
Friday December 18
18
Saturday December 19
19
Sunday December 20
20
Monday December 21
21
Tuesday December 22
22
Wednesday December 23
23
Thursday December 24
24
Friday December 25
25
Saturday December 26
26
Sunday December 27
27
Monday December 28
28
Tuesday December 29
29
Wednesday December 30
30
Thursday December 31
31

No events.

January 2027

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Friday January 1
1
Saturday January 2
2
Sunday January 3
3
Monday January 4
4
Tuesday January 5
5
Wednesday January 6
6
Thursday January 7
7
Friday January 8
8
Saturday January 9
9
Sunday January 10
10
Monday January 11
11
Tuesday January 12
12
Wednesday January 13
13
Thursday January 14
14
Friday January 15
15
Saturday January 16
16
Sunday January 17
17
Monday January 18
18
Tuesday January 19
19
Wednesday January 20
20
Thursday January 21
21
Friday January 22
22
Saturday January 23
23
Sunday January 24
24
Monday January 25
25
Tuesday January 26
26
Wednesday January 27
27
Thursday January 28
28
Friday January 29
29
Saturday January 30
30
Sunday January 31
31

No events.

February 2027

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Monday February 1
1
Tuesday February 2
2
Wednesday February 3
3
Thursday February 4
4
Friday February 5
5
Saturday February 6
6
Sunday February 7
7
Monday February 8
8
Tuesday February 9
9
Wednesday February 10
10
Thursday February 11
11
Friday February 12
12
Saturday February 13
13
Sunday February 14
14
Monday February 15
15
Tuesday February 16
16
Wednesday February 17
17
Thursday February 18
18
Friday February 19
19
Saturday February 20
20
Sunday February 21
21
Monday February 22
22
Tuesday February 23
23
Wednesday February 24
24
Thursday February 25
25
Friday February 26
26
Saturday February 27
27
Sunday February 28
28

No events.

March 2027

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Monday March 1
1
Tuesday March 2
2
Wednesday March 3
3
Thursday March 4
4
Friday March 5
5
Saturday March 6
6
Sunday March 7
7
Monday March 8
8
Tuesday March 9
9
Wednesday March 10
10
Thursday March 11
11
Friday March 12
12
Saturday March 13
13
Sunday March 14
14
Monday March 15
15
Tuesday March 16
16
Wednesday March 17
17
Thursday March 18
18
Friday March 19
19
Saturday March 20
20
Sunday March 21
21
Monday March 22
22
Tuesday March 23
23
Wednesday March 24
24
Thursday March 25
25
Friday March 26
26
Saturday March 27
27
Sunday March 28
28
Monday March 29
29
Tuesday March 30
30
Wednesday March 31
31

No events.

April 2027

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Thursday April 1
1
Friday April 2
2
Saturday April 3
3
Sunday April 4
4
Monday April 5
5
Tuesday April 6
6
Wednesday April 7
7
Thursday April 8
8
Friday April 9
9
Saturday April 10
10
Sunday April 11
11
Monday April 12
12
Tuesday April 13
13
Wednesday April 14
14
Thursday April 15
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Friday April 16
16
Saturday April 17
17
Sunday April 18
18
Monday April 19
19
Tuesday April 20
20
Wednesday April 21
21
Thursday April 22
22
Friday April 23
23
Saturday April 24
24
Sunday April 25
25
Monday April 26
26
Tuesday April 27
27
Wednesday April 28
28
Thursday April 29
29
Friday April 30
30

No events.

May 2027

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Saturday May 1
1
Sunday May 2
2
Monday May 3
3
Tuesday May 4
4
Wednesday May 5
5
Thursday May 6
6
Friday May 7
7
Saturday May 8
8
Sunday May 9
9
Monday May 10
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Tuesday May 11
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Wednesday May 12
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Thursday May 13
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Friday May 14
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Saturday May 15
15
Sunday May 16
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Monday May 17
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Tuesday May 18
18
Wednesday May 19
19
Thursday May 20
20
Friday May 21
21
Saturday May 22
22
Sunday May 23
23
Monday May 24
24
Tuesday May 25
25
Wednesday May 26
26
Thursday May 27
27
Friday May 28
28
Saturday May 29
29
Sunday May 30
30
Monday May 31
31

No events.

June 2027

Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Tuesday June 1
1
Wednesday June 2
2
Thursday June 3
3
Friday June 4
4
Saturday June 5
5
Sunday June 6
6
Monday June 7
7
Tuesday June 8
8
Wednesday June 9
9
Thursday June 10
10
Friday June 11
11
Saturday June 12
12
Sunday June 13
13
Monday June 14
14
Tuesday June 15
15
Wednesday June 16
16
Thursday June 17
17
Friday June 18
18
Saturday June 19
19
Sunday June 20
20
Monday June 21
21
Tuesday June 22
22
Wednesday June 23
23
Thursday June 24
24
Friday June 25
25
Saturday June 26
26
Sunday June 27
27
Monday June 28
28
Tuesday June 29
29
Wednesday June 30
30

No events.

IT Service Management Solutions
ITSM Solutions aims to revolutionize the IT service management industry by integrating ITIL's four dimensions of IT service management

IT Services

  • Office Equipment Services
  • A/V & Digital Signage
  • Kiosk & ATM Solutions
  • Point of Sale Systems
  • Networking & Servers
  • Security & Surveillance

Contact Info

  • 131 Continental Drive
    Suite 301
    Newark, DE 19713

Copyright 2026 © ITSM Solutions LLC